Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
7.0/10
Very good
Rooms
7.7
Location
7.1
Service
7.1
Dining
6.8
Guest reviews
7.0/10
based on 10 reviews
3/5
based on 455 reviews
7.8
7.8/10 based on 1101 reviews
#302 of 376 hotels in Vienna based on Tripadvisor
Charles
United States,
April
2024
7.0/10
I found the hotel to be generally neat and clean, with ok staff. The restaurant was a bit small due to an event, but it served my needs well. However, the Poplar trees obstructed the view slightly and could use a trim.
Rooms
7.0
The rooms were quite clean and suitable for my needs.
Service
8.0
The staff was helpful, polite, and friendly. Daniel, who served us at the bar, was particularly attentive and recommended great restaurants in the area.
Location
6.0
The location was good, offering easy access to the city center, although a bit far from the nearest U-Bahn station and the city center itself.
Dining
7.0
The dining experience was satisfactory, with a buffet that was consistent but sometimes overcrowded with tourists. The yogurt was exceptionally good.
Facilities
7.0
The hotel had all the essential facilities needed for a comfortable stay.
Mark
United States,
March
2024
6.0/10
My stay at the hotel was a mixed experience. The rooms, although spacious and fairly clean, seemed a bit worn out. The service had its highs and lows, with only a few friendly staff members standing out. The location was convenient for accessing public transport but suffered from noise disruptions. Dining options were hit and miss, with quality varying. The facilities were decent but could use some improvement.
Rooms
7.0
The room at the front of the hotel on the first floor was spacious and clean, albeit showing signs of wear and neglect.
Service
6.0
The service was a mix of unfriendliness and a few kind and accommodating staff members, notably the lady at reception and Daniel at the bar.
Location
6.0
The hotel was a little out of the way but offered good proximity to public transportation, albeit exposed to noise from passing trains and street traffic.
Dining
5.0
The dining experience had its ups and downs with varied quality, limited breakfast options, and noise disturbances in the breakfast room.
Facilities
6.0
Facilities were adequate but nothing exceptional, with room for improvement in certain aspects.
Ian
United Kingdom,
March
2024
8.4/10
I had a fantastic stay at the hotel, offering a quiet room with excellent facilities unexpectedly close to the city center. The service was exceptional, going above and beyond to ensure a great experience. The location was convenient, though a bit far from the metro station. The dining experience was enjoyable, with some minor room for improvement in the fruit selection. Overall, a great value for the price paid.
Rooms
9.0
My room faced the road but was surprisingly quiet with better facilities than I expected.
Service
9.0
The staff was quick to refund us for the parking charge, showcasing their excellent service.
Location
8.0
The hotel's location made it very easy to get around, with convenient tram and bus stations nearby, although a bit far from the metro station.
Dining
7.0
The dining experience was enjoyable, especially the delicious yogurt, though some fresh fruit options were missing.
Facilities
9.0
The hotel provided great facilities, enhancing the overall experience during my stay.
James
United Kingdom,
January
2024
6.4/10
My stay at the hotel was a mix of pleasant and not-so-great experiences. The rooms were surprisingly clean and more spacious than expected, but unfortunately faced the noisy train depot. The service had its ups and downs, with a lack of basic amenities like a kettle in the room but friendly staff like Daniel, who made our evenings enjoyable. The location, although not ideal for solo travelers due to being far from the city, offers easy access to public transport and the famous Schnitzel restaurants. The dining experience had its highlights and low points, with good food options marred by overcrowding during breakfast. Overall, the facilities provided by the hotel were satisfactory.
Rooms
7.0
The rooms were clean and bigger than expected, but noisy due to the train depot.
Service
6.0
The service had its highs and lows, with friendly staff like Daniel but lacking basic amenities.
Location
6.0
The location offers easy access to public transport and famous Schnitzel restaurants but may not be ideal for all travelers.
Dining
6.0
The dining experience had its highlights with good food options overshadowed by overcrowding during breakfast.
Facilities
7.0
The hotel's facilities were satisfactory for a comfortable stay.
Harry
United States,
January
2024
7.4/10
The hotel had nicely decorated and very clean rooms, but they were a little bit noisy with three beds cramped for our family of 3 and our 9-year-old child. The service was very nice, although they were not willing to help me make a call to the airline office in Vienna due to the language barrier. The location was good, with easy access to the city center and close to Schoenbrunn Palace. The dining experience was disrupted by overcrowding but overall offered a good start to the day. The facilities were satisfactory, offering necessary amenities with room for improvement.
Rooms
7.0
The rooms were nicely decorated and very clean but a bit noisy and small for our family.
Service
8.0
The service was very nice, despite a language barrier issue with making a call.
Location
8.0
The location was good, well connected to the city center and near Schoenbrunn Palace.
Dining
7.0
The dining experience was disrupted by overcrowding but offered a good start to the day.
Facilities
7.0
The facilities were satisfactory with room for improvement.
Stanley
United Kingdom,
November
2023
7.2/10
My stay at the hotel was pretty good overall. The rooms were clean and spacious, but some were more significant than others. The service, despite being friendly and helpful most of the time, let me down when it came to assisting with a specific request. The location, though a bit further from the city center, was well-connected by public transport. The dining experience was generally satisfying, with a variety of options available. The facilities were decent, but some aspects could be improved.
Rooms
8.0
My room was spacious and clean with good amenities that suited the room type.
Service
7.0
The staff were friendly and courteous, although there was an issue when I needed help with a specific request.
Location
7.0
The hotel was a little out of the way but conveniently close to public transportation.
Dining
7.0
The dining experience offered a good variety of food, but freshness was lacking on the first day.
Facilities
7.0
The facilities were adequate for my needs but could use some enhancements.
Walter
United Kingdom,
September
2023
7.0/10
The hotel's location is convenient with a tram line right in front, but the area itself is not very lively. The rooms were clean and spacious, though noise from the railway could be bothersome. The service was accommodating overall, but not consistently friendly. Dining options were good but could offer more variety.
Rooms
7.0
The room was clean and spacious but noisy due to the nearby railway.
Service
7.0
The service was accommodating but lacked consistent friendliness.
Location
6.0
The hotel's location is convenient with a tram line right in front, but the immediate area lacks vibrancy.
Dining
8.0
Dining options were good but could offer more variety.
Facilities
7.0
Facilities were satisfactory.
Clifford
United States,
August
2023
7.8/10
The hotel offered a comfortable and peaceful stay. The rooms were spacious, clean, and soundproof, boasting a cozy queen-size bed, ideal for our one-night visit. However, the hotel lacked in providing good customer service, yet the service was friendly. The location was well connected with the city center and near Schoenbrunn Palace, making it convenient for sightseeing. The dining experience was good with various tasty options. The facilities were decent overall.
Rooms
9.0
The rooms were spacious, clean, quiet, and comfortable, perfect for our one-night stay.
Service
7.0
The service was friendly.
Location
8.0
The hotel is conveniently located, well connected with the city center and near Schoenbrunn Palace.
Dining
8.0
The dining experience was good, offering a variety of tasty options.
Facilities
7.0
The facilities met our needs adequately.
Jon
United States,
July
2023
7.0/10
The hotel offers basic but large, very clean rooms with a good quality mattress. The service, except for the reception lady, lacks friendliness. The location is convenient for Schonbrunn and the A1 and not far from the city center. The dining experience is varied but lacks changes in the menu. Overall, a decent hotel with room for improvement in service and dining.
Rooms
8.0
The rooms were very basic but large, and very clean. The mattress quality was good.
Service
6.0
The service is not friendly overall, except for the lady at the reception who was very nice and kind.
Location
7.0
The hotel is not exactly central but convenient for Schonbrunn and A1. It's close to a metro station and Schonbrunn Palace.
Dining
7.0
The dining options were varied and of good quality, but lacked changes in the menu.
Facilities
7.0
The facilities are sufficient for a comfortable stay.
Oscar
United Kingdom,
July
2023
7.4/10
The hotel offers very spacious rooms that were clean and quite comfortable. The staff were friendly and helpful, but the restaurant felt a bit small due to a workshop taking place. It is conveniently located with easy access to the city center and Schönbrunn Palace, making it a good choice for exploring the area.
Rooms
8.0
The rooms are very spacious, clean, and quite comfortable.
Service
7.0
The staff were friendly and polite, delivering our bags promptly.
Location
9.0
The hotel is well situated with easy access to the city center and Schönbrunn Palace.
Dining
6.0
The dining experience was pretty decent, but the food was the same each day, occasionally lacking variety.
Facilities
7.0
The hotel offers typical facilities and services to meet basic needs.
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